Terms of Service
Last updated: June 4, 2026
These Terms of Service ("Terms") govern your access to and use of the QlessQ queue management, appointment scheduling, and customer notification services (the "Service"). By creating an account, you agree to these Terms on behalf of yourself and the organization you represent.
1. Acceptance of Terms
You must be at least 18 years old and authorized to bind your organization. If you do not agree to these Terms, you may not use the Service. We may update these Terms from time to time; material changes will be indicated by an updated "Last updated" date. Continued use after changes constitutes acceptance where permitted by law.
2. Description of Service
QlessQ provides software for managing customer queues, appointments, digital signage, staff workflows, and related notifications (including email and SMS where enabled). The Service uses automated logic for routing, scheduling, wait-time estimates, reminders, and similar operational features. Outputs are operational aids, not professional advice. Features and availability may vary by subscription plan. We may modify, suspend, or discontinue features with reasonable notice when practicable.
3. Accounts and Security
You are responsible for maintaining the confidentiality of account credentials and for all activity under your organization's account. You must provide accurate registration information and keep it current. Notify us promptly of any unauthorized access. We may suspend accounts that violate these Terms or pose a security risk.
4. Acceptable Use
You agree not to: (a) use the Service for unlawful, harassing, or fraudulent purposes; (b) send unsolicited messages or spam through notification features; (c) attempt to gain unauthorized access to systems or data; (d) reverse engineer or scrape the Service except as permitted by law; (e) upload malware or interfere with Service operation; (f) process personal data in violation of applicable privacy laws. You are responsible for obtaining and documenting any required customer consent before collecting personal data or sending SMS/email through the Service, including CASL requirements for Canadian recipients. When contacting support, provide only the information reasonably necessary for us to investigate your request. The Service is strictly prohibited for businesses engaged in high-risk financial services (payday loans, debt collection, credit repair, get-rich-quick schemes), third-party lead generation and affiliate marketing, regulated drugs (including cannabis, CBD, Kratom, prescription drugs without verified credentials, vape/e-cigarettes), SHAFT industries (Sex, Hate, Alcohol, Tobacco, Firearms), and gambling. Organizations in these categories are not permitted to use the Service.
5. Your Customer Data
You retain ownership of data you submit about your customers, queues, and operations ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data to provide and operate the Service, respond to your documented support requests (including tenant-specific configuration or customization you authorize), maintain security and reliability, and improve the Service as described in our Privacy Policy. We do not sell, rent, or trade Customer Data or personal information. When you ask us to investigate, correct, or customize data or behavior in your account, you instruct us to access and process applicable Customer Data for that purpose. You are responsible for providing appropriate privacy notices to your end customers (including patrons who use kiosk, booking, or tracking experiences) and for ensuring that any instructions you give us involving Customer Data are authorized and comply with applicable law. You represent that you have the rights to provide Customer Data and that your use complies with applicable laws.
6. Fees and Trials
Paid plans, billing cycles, and trial periods are described at signup or on our pricing page. Fees are non-refundable except where required by law or expressly stated. Failure to pay may result in suspension or downgrade. Taxes are your responsibility unless we state otherwise.
7. Intellectual Property
The Service, including software, branding, and documentation, is owned by us or our licensors and protected by intellectual property laws. The Service may incorporate third-party and open-source components. These Terms do not grant you any rights except the limited right to use the Service as provided. Feedback you provide may be used without obligation to you.
8. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT UNINTERRUPTED OR ERROR-FREE OPERATION. QUEUE POSITIONS, WAIT TIME ESTIMATES, REMINDERS, AND NOTIFICATIONS ARE APPROXIMATE AND NOT GUARANTEED UNLESS A SEPARATE WRITTEN SERVICE LEVEL AGREEMENT EXPRESSLY STATES OTHERWISE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR ONE HUNDRED U.S. DOLLARS ($100) IF YOU USE A FREE PLAN.
10. Indemnification
You will defend and indemnify us against claims arising from your Customer Data, your use of the Service, violation of these Terms, or violation of third-party rights, except to the extent caused by our gross negligence or willful misconduct.
11. Termination
You may stop using the Service and terminate this agreement at any time. We reserve the right to terminate your account and this contract at any time, for any reason or no reason, upon notice to you. If we terminate this agreement without cause, we will pay/refund you a prorated amount of any pre-paid fees for the remaining unused portion of your billing cycle. Upon termination, your right to access the Service ends. Provisions that by nature should survive (including limitations of liability and indemnity) will survive.
12. Data Protection and Subprocessors
Our Privacy Policy describes how we collect, use, and share information about account holders and the Service. We do not sell personal information. We use third-party service providers to operate the Service, including providers listed in our subprocessor register at /subprocessors. Where we act as a service provider for your Customer Data, our Data Processing Addendum overview at /dpa describes baseline processor commitments. Material changes to subprocessors are reflected in the published register and, where required, communicated to organization account owners before a new subprocessor begins processing Customer Data.
13. Governing Law
These Terms are governed by the laws of the jurisdiction in which QlessQ is established, without regard to conflict-of-law principles. Disputes shall be resolved in the courts of that jurisdiction unless otherwise required by mandatory consumer or privacy law.
14. Contact
Questions about these Terms may be sent to the contact email listed on this page.
Contact
For questions about this document, email [email protected].